Focus on technology

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Focus on technology

Banks and state agencies use cutting-edge technologies, including AI and data analytics, to help customers, reduce costs, and identify fraud

The State Audit Office embraces the digital revolution by using advanced technologies such as artificial intelligence for its audit tasks.

State agencies and state-run banks are leveraging technology to improve their performance, ranging from analyzing suspected cases of tax evasion to facilitating bank customers in a live chat to request a ready.

Chatchai says digitization will help Government Housing Bank lower its operating costs, which will allow it to offer lower interest rates to customers who lend.

Chatchai Sirilai, chairman of the Government Housing Bank (GH Bank), said that by the first quarter of next year, the bank’s front office and back office will be fully digital.

This digitization will help GH Bank reduce its operating costs, which will enable it to offer lower interest rates to loan clients. The lower interest rate will increase the opportunities for low and middle income people to access a loan.

LIVE CHAT FOR LOAN

Mr Chatchai said that GH Bank will also provide more convenience to customers in the first quarter of next year by allowing them to chat live with bank employees to apply for a mortgage.

With the live chat feature, customers will no longer need to visit GH Bank branches, in line with the practice of social distancing amid the Covid-19 pandemic.

Once their loan has been pre-approved, they can go to a bank branch to submit the required paper documents.

The live chat feature will be available on the GHB All mobile app. The app recorded over a million transactions as of September 30, up 34.21% from the end of last year. Currently, the app has over 1.142 million users.

GH Bank will also promote the use of an electronic signature with a mortgage loan agreement. Customers can sign either at bank branches or in more convenient locations, such as customer offices.

Mr Chatchai said that a change brought about by the use of technology is that after the mortgage is granted, clients can keep their land titles, unlike in the past where the bank kept the land titles. . The change allows GH Bank to save on the cost of storing the document.

However, this does not mean that clients can always use the same title deeds to apply for the loan from other financial institutions. GH Bank links its mortgage loan system to the Department of Lands data system. Once clients place their land titles as collateral with GH Bank, they will no longer be able to use the same land titles to apply for loans from other banks.

In the first nine months of this year, GH Bank made new loans worth 166 billion baht, up 6.53% year on year. Chatchai is confident that the bank will meet its loan target of 215 billion baht this year.

In the third quarter, GH Bank had outstanding loans of 1,408 billion baht, up 5.66 percent from the end of last year.

USE OF THE DATA ANALYSIS TOOL

The Revenue Department is one of the state agencies that uses technology to improve its operations.

Recently, it partnered with the Special Investigations Department to use a data analysis tool in its analysis of suspected tax evasion cases.

Revenue department general manager Ekniti Nitithanprapas said the move was in line with the department’s ongoing implementation of digital transformation and the rollout of the data analytics system to help it work.

He added that the two state agencies have worked closely to prevent and crack down on crime, including cases of bogus tax bills or the illegal issuance of tax bills.

As both wish to increase their evidence-gathering capacities and reduce red tape in their work processes, they also jointly set the direction of the collaboration in the future.

Previously, the revenue department revealed that it had taken advantage of the data analysis tool to improve its tax collection performance. This allows it to attract more people into the tax system, especially those who sell products and services online.

The number of online traders has increased in recent years due to the boom in e-commerce. This prompted the ministry to deploy the data analysis tool to analyze it and then integrate it into the tax system.

Kulaya Tantitemit, comptroller general of the comptroller general’s department, said state agencies in the finance ministry have used digital technology to improve the implementation of public policies and stimulus packages even before the Covid-pandemic. 19 does erupt in Thailand in early 2020.

The use of digital technology was fully utilized after the start of the pandemic, as state agencies had to provide faster financial assistance to the public, in line with the Covid-19 situation and social distancing, a Ms. Kulaya said during the Bank of Thailand’s recent Bangkok FinTech. Fair 2021.

AI FOR AUDIT TASKS

The State Audit Office (SAO), which was founded over a century ago, has also embraced the digital revolution by using advanced technologies such as artificial intelligence (AI) for its audit tasks.

Recently, Prajuck Boonyoung, Auditor General of SAO, said he hoped that adopting advanced technologies would improve the performance of the organization.

The auditor has partnered with the Anti-Corruption Organization of Thailand to install an AI system to support their audit of online public procurement results. In addition, the SAO uses a text mining process to review the contracts that state agencies have awarded to contractors to develop their projects.

The SAO also equips its officials with strategic thinking and data analysis skills to make them the “auditors of the future”. Mr Prajuck said officials need to be able to analyze whether state plans are bringing real benefits to the public. They should also be able to identify the type of data they need to focus on for effective analysis in their audits.


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