Halkbank Improves Customer Experience for Digital Banking Services with Real-Time Network Visibility from Riverbed | Aternity

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SAN FRANCISCO – (COMMERCIAL THREAD) – Riverbed | Aternity today announced that Halkbank, Turkey’s third largest bank by assets, is using Riverbed’s unified network performance management (uNPM) solution, including Riverbed AppResponse, to help the bank deliver a almost 100% availability of digital services and to monitor its critical online banking services. and mobile banking applications. During the pandemic, Halkbank saw exponential growth in its mobile banking customer base, which quickly grew from one million mobile customers to 2.5 million in a matter of months. river bed | Aternity provides the bank with network visibility and actionable insights into real-time data to quickly resolve any performance issues and ensure an optimal digital experience for customers.

LinkedIn: Halkbank Improves Customer Experience for Digital Banking Services with Real-Time Network Visibility from Riverbed | Aternity: https://rvbd.ly/3GEoUOq

As one of the largest banks in Turkey, Halkbank has 16.5 million customers, including four million digital customers, 23,000 employees and over 1,000 branches. Technology plays an important role in providing a seamless customer experience and maintaining a competitive advantage, which the bank’s IT team of 1,000 highly skilled employees diligently strive to maintain. When the COVID-19 pandemic struck and customers were forced to use more digital channels, the bank recognized the need to evolve its mobile banking platform to handle more than double the volume of traffic.

“Mobile is our most used channel, followed by Internet banking and physical branches,” says Namık Kemal Uçkan, IT operations manager at Halkbank. “While we knew we could scale to handle the increased traffic, we needed to increase the capacity of our network performance management solution to ensure that we could identify network issues before they could disrupt services. and affect our reputation. Our goal is to provide 100% uptime for all services, so we needed a solution that helps us be proactive rather than reactive when it comes to network management.

Read the case story: Halkbank Delivers Exponential Growth in Digital Banking Services, Improves Digital User Experience with Riverbed | Aternity

Halkbank was a river bed | An Alternity customer for over 10 years, having deployed Riverbed® SteelHead ™ in over 1,000 branch offices for WAN optimization to accelerate network and application performance. The company has now deployed Riverbed Network Performance Management which includes Riverbed AppResponse to monitor the 40+ critical applications that underpin its financial and online banking services. The solution is one of many solutions integrated into the bank’s IT management platform, giving the team real-time visibility of the network and applications and automatically generating alerts in the event of a problem. In one case, Riverbed | Aternity helped the bank’s networking team identify that the issues affecting the banking platform were code-related, so they could route them to the software development team for quick resolution.

“There is no other product that can find the root cause of problems faster than Riverbed’s network performance management solution. With automated alerts, the average resolution time is almost zero. We can see an anomaly as soon as it occurs and fix it before it affects service. This actionable information really guarantees top performance and a great customer experience. Thanks to Riverbed | Aternity, we have had zero downtime on our mobile platform for the past two years, despite more than double the volume of traffic, ”Uçkan added.

As the company strives to maintain its competitive advantage, Halkbank plans to deploy more automation and explore AIOps. With all of this, Riverbed’s unified network performance management capabilities will help the IT team better manage networking data and event correlation, while continuing to unlock network visibility.

“Halkbank is a shining example of a financial institution that has accelerated its digital transformation to take advantage of the explosive demand for digital banking services,” says Mena Migally, Regional Vice President, META at Riverbed | Aternity. «Riverbed | Aternity is proud to have helped Halkbank achieve complete visibility that provides them with rich, in-depth data across their network and enables them, through actionable data intelligence, to proactively mitigate performance issues, eliminate application downtime and improve the digital experience for all of their customers and employees. . ”

About Riverbed | Aternity

river bed | Aternity enables organizations to maximize visibility and performance across networks, applications, and end-user devices, so they can fully capitalize on their cloud and digital investments. river bed | Aternity solutions enable businesses to visualize, optimize, remediate and accelerate the performance of any network for any application, while supporting business objectives to mitigate cybersecurity risks and improve performance. digital experience for all end users. The company offers two best-in-class product lines: end-to-end visibility – including NPM, APM, and EUEM – that delivers actionable insights; and network and acceleration solutions, including application acceleration (SaaS, client and cloud acceleration), enterprise-grade WAN optimization and SD-WAN. river bed | Over 30,000 Aternity customers include 95% of the Fortune 100. Learn more at riverbed.com.

Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein are the property of their respective owners.

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