According to the National Committee for the Protection and Defense of Users of Financial Services (condosve)And Shipping commission Credit or debit card users are not permitted during a purchase, however, some establishments do.
In the case of establishments that charge this type of charge, which range from 3% to 5% of the total value of the purchase or service, they do so to cover the commission costs associated with the use of a terminal. bank and are thus able to pay the costs with the collection of A committee Card payment to the customer.
But, in the contracts, it is established that additional costs are the responsibility of the company and not the customer.
Can I charge a commission on a credit or debit card payment?
So far, the law does not prevent companies from charging fees A committee For customers paying by card, on the other hand, in the contract signed by the establishment, it was specified that the additional cost had to be paid by the company and not by the customer.
Although it is not possible to proceed legally, a complaint could be filed directly with the banking institution that granted the point of sale (POS), and this would be the case if it decided to cancel the service for the company.
If they charge you a commission for card payments …
The condos Recommend filing a complaint directly with the government entity and the financial institution of which the institution is a client.
If you are making a complaint, you must provide the details of the organization where you were billed for a complaint. A committee Additional, so organizations can take necessary action, such as removing devices from work due to a breach of contract terms.